Returns & Refund Policy

Last updated: June 2026

At OZ Cheap Smoke, we are committed to providing quality products and excellent customer service. Please read the following policy carefully before placing an order.

Damages and Issues

We carefully inspect all orders before dispatch to ensure products are packed correctly and arrive in good condition.

If you receive an incorrect item, a damaged item, or if there is an issue with your order, please contact us as soon as possible after delivery. To help us investigate and resolve the issue promptly, we may request photographs of the item, packaging, and any relevant order information.

Once we have reviewed the information provided, we will determine the most appropriate resolution, which may include a replacement, store credit, or refund where applicable.

Returns

Due to the nature of tobacco products and for health, safety, and hygiene reasons, we do not accept returns for change of mind, incorrect product selection, personal preference, or products that have been opened, used, or consumed.

Customers are encouraged to review their order carefully before completing their purchase.

Non-Returnable Items

For health and safety reasons, tobacco products, cigarettes, and other consumable products are generally non-returnable once delivered.

Products that have been opened, used, damaged after delivery, or altered by the customer are not eligible for return, exchange, or refund.

Exchanges

We do not offer exchanges for change of mind purchases or incorrectly selected products.

If an incorrect item was supplied by OZ Cheap Smoke, please contact us and we will work with you to arrange an appropriate resolution.

Refunds

Refunds are not available for change of mind purchases.

Where a refund is approved due to an error on our part, damaged goods, or other circumstances required under Australian Consumer Law, the refund will be processed using the original payment method where possible.

Approved refunds may take several business days to appear, depending on your financial institution and payment provider.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under Australian Consumer Law.

Customers may be entitled to a repair, replacement, refund, or other remedy where products fail to meet consumer guarantees under applicable law.

Contact Us

If you have any questions regarding this Returns & Refund Policy or believe there is an issue with your order, please contact our customer support team through our Contact Us page. We will do our best to assist you as quickly as possible.